The people who designed it answer the call.
After start-up, our engineers support your team by remote video, email and WhatsApp. They know your system because they designed it. Below: what to send, what to do first when something goes wrong, and how we help the farm grow.
channels: video, email, WhatsApp
China Standard Time
answer support
for equipment we supplied
Three channels.
واتساب
Quick questions and photos: +86 137 9836 7220.
البريد الإلكتروني
Reports, data and parts requests: [email protected].
Remote video
Walk an engineer through the problem on site.
When something goes wrong, do this first.
In a dense RAS, oxygen and water quality can fall quickly. These first actions protect the stock while you contact us.
Low oxygen
Stop feeding; open backup oxygen or aeration
Oxygen readings; which unit stopped
Pump stopped
Switch to the standby pump
Pump model; alarm message; photo of the panel
Power cut
Check backup oxygen opened and the generator started
How long power was out; readings after
Ammonia or nitrite rising
Cut feed; check the biofilter aeration
Readings for the last few days; feed changes
Drum filter overflowing
Check the backwash and screen
Video of the drum running
Help us help you faster.
When something is wrong, the first few numbers decide how fast we can solve it.
- What changed, and when
- Water readings you have: oxygen, temperature, ammonia, nitrite, pH
- Photos or video of the unit
- Model or project name
Support as the farm grows.
Expansion
Adding tanks or a treatment train.
Upgrades
Rebuilding a stage that limits the farm.
قطع الغيار
Parts for the equipment we supplied.
Parts worth having before you need them.
UV lamps
Output falls with age; a spare set avoids running without UV
Drum filter screen panels
A torn panel lets solids through
Pump seals or a spare pump
The main pump cannot be down for long
Sensor probes
Oxygen probes drift and fail
Fuses and relays for the control cabinet
Small parts that stop large units
We list recommended spares for your system with the quote.
Support from the people who know your system.
Designed by them
The engineers who sized your loop answer.
Three channels
Video, email and WhatsApp.
Spares from the factory
For the units we make.
Growth support
Expansion and upgrades on the same design.
China Standard Time, UTC+8.
Warranty terms are set in the contract for your order.
Send the details. We tell you whether we can help.
UV lamps, drum screen panels, pump seals or a spare pump, sensor probes and control cabinet fuses. We list them for your system.
Yes. We add tanks or treatment trains on the same design.
Send the problem and a few numbers.
Send species, target output and site size. A first layout comes back in 3 days, free.
- WhatsApp, email or video
- Engineers who designed your system
- Spare parts for our equipment
- Expansion on the same design